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    What’s Keeping You Up at Night? 

    Ever Experience a Consumer Nightmare? 

    Are You a Problem Solver or an Idea Person? 

    The Massachusetts Office of Consumer Affairs

    And Business Regulation Wants to Hear From You!


    The Massachusetts Office of Consumer Affairs is engaging in a summer listening tour with consumers at locations across the Commonwealth, and MAOA encourages you to attend. The goals of the five scheduled listening sessions are to hear what issues consumers are concerned with and get their recommendations for improvements to consumer protections and rights.


    Topics include, but are not limited to:


    Massachusetts Do Not Call List/Telemarketers/Call Spoofing;

    Home Improvement Contractor Requirements;

    Predatory Lending Practices & Debt Collectors;

    Data Privacy and Breaches;

    Broadband & Wireless Coverage;

    Insurance – Health, Home and Flood;

    Licensing for Professional Services;

    Used Car Sales; and



     Listening Session Dates and Locations

    All Sessions are 11:30am to 1:30pm


    Springfield, Tuesday, July 19th

    UMass Center at Springfield, Tower Square, 1500 Main Street, Suite 260


    Worcester, Wednesday, July 20th

    Worcester Public Library, 3 Salem Street, Saxe Room


    Lowell, Wednesday, July 27th

    Lowell City Hall, Mayor’s Reception Room, 2nd Floor


    Plymouth, Thursday, July 28th

    Plymouth Center for Active Living, 44 Nook Road


    Boston, Tuesday, August 2nd

    1000 Washington Street, Hearing Room 1E, First Floor

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